Question 1

How do I contact you?

Accepted Answer

Call or email to make initial enquiries.  I will endeavour to see you for your introductory appointment as soon as possible.  Ongoing appointments can then be booked if you feel comfortable and happy working with me.
Phone: 07495 578506
Email: melissarolphcounselling@gmail.com

Question 2

Is what I tell you confidential?

Accepted Answer

I will listen and talk to you with respect, honesty and compassion. We will speak in strictest confidence unless (in accordance with the BACP Code of Ethics that I adhere to) someone is at risk of serious harm.  I store any personal information in line with ICO and The Data Protection Act.
During online therapy sessions we strongly advise that you find a quiet place for your session to take place, at a time when you are unlikely to be disturbed, so that you can focus in your session knowing that your privacy is assured.

Question 3

What happens at the first meeting?

Accepted Answer

Our first session together is an opportunity for you to get an idea about what counselling with me might be like, ask any questions you have and see if you feel I am the right therapist for you.
 
Counselling/Psychotherapy involve me listening to you to explore what you are experiencing in a safe confidential space.  I will use my expertise and experience to provide different perspectives and skills around the problems you confront.  Together we can make better sense of things, an aim is to discover a solution that's right for you, enabling you to move forward towards a more positive future.

Question 4

What type of Therapy will I need?

Accepted Answer

Rather than working from just one theoretical approach, I am committed to using the range of knowledge and techniques I have gained from my years of training and experience.  I will work with you to tailor your individual therapy to suit you, your relationship and your family.  I ask for feedback throughout our sessions, with you telling me what is most useful I can continue using the approaches and techniques that you find most effective.

Question 5

How long will I need to have Counselling/Therapy?

Accepted Answer

I provide brief/short term therapy (6 focused sessions) or longer term therapy.  When we first meet we will discuss what will suit you and the issues you are facing, together we will agree how to proceed.  I am aware that the number of sessions you wish to have may be affected by your financial circumstances, this would form part of our initial discussion.

Question 6

What happens if I cancel my appointment?

Accepted Answer

I ask for more than 48 hours notice to cancel an appointment unless there are exceptional circumstances.  Cancellation with less than 48 hours notice incurs a charge for the full cost of the session. This is to cover the loss of my available hours when I could have seen another client.

Question 7

Can I get an evening or weekend appointment?

Accepted Answer

I work Monday, Tuesday and Wednesday,daytimes/evenings. Weekend appointments may be available if we are unable to meet at any other time.
Please contact me for my availability.

Question 8

Is there parking? Are the venues easily accessible?

Accepted Answer

Sessions take place in my purpose built Therapy Studio in Milton.  There is plenty of free parking within one hundred metres of the studio. Bicycles can be left safely within the grounds of the premises.  Access to the Therapy Studio is very discrete.
 
Please inform me about any accessibility or additional needs you have during our initial conversation, I will do my best to meet those needs.

Question 9

How do I pay?

Accepted Answer

We request payment to be made via BACs transfer, directly to your therapist, details will be provided when your introductory assessment session is confirmed by email. If you would prefer to make payment using any major debit or credit card via Sumups online secure payment portal please let us know. All payments are required to be made in advance of your session.

Relationship/Couple Counselling

Individual Counselling

Family Counselling

07495 578506

melissarolphcounselling@gmail.com